Context

The project sought to continue enhancing the risk management capability of the client, First Central Insurance & Technology Group (FCG).

CBO’s Approach

The project was at first run under the client’s waterfall ways of working, but part-way through embarked on an agile transformation which meant the CBO project manager was required to apply the APM (Associated Project Management) methodology within a developing agile environment, whilst supporting the client in its wider adoption of this new practice. CBO focused on applying a proportionate APM structure within an ever-changing environment to progress the delivery of a major improvement with a focus on risk management and effective escalation.

CBO’s Impact

Through an adaptive approach, CBO focused on the ability to build relationships across internal and external teams, to bring stability to areas of uncertainty, and focus on areas of risk. Through this approach, the CBO project manager was able to swiftly identify risks and issues, document them, and escalate them clearly to the project sponsor so that a resolution could be quickly identified.  In addition, the CBO project manager supported the wider organisation in its embedding of new agile ways of working.

Client Feedback

‘CBO is the perfect partner for any business.  They understood the brief, created a concise scope of work and delivered everything that was needed to the timelines required. The CBO project manager was approachable and adaptable, which meant we were able to maximise the value of his role within the wider project team and business. I would strongly recommend CBO’s services, and would not hesitate to use them in the future,’ Head of Claims & Fraud Portfolio at FCG.